The solution to a faulty headphone jack? You're probably going to need a replacement, but there is something you can try before going that far. If you're not getting any sound from them when you're not in diagnostic mode, it might mean your headphone jack sensor has failed - it thinks you still have a set of headphones in and therefore won't play any sound through your XPS 13's main speakers. If you do hear a loud beep it means your speakers are working (at least from a hardware perspective). If you don't hear a loud beep, it likely means your speakers have failed and you should contact Dell about a hardware replacement. Click Yes when asked if you can see the colored bars.Select Diagnostics using the arrow keys on your keyboard. Hit F12 on your keyboard as soon as your computer starts to boot (you will see a Dell logo on the screen).
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